With Service, You Go Far
With service comes competitiveness, distinction, and committed personnel. Jussi Lehtinen helps companies build a service culture that delivers results.
JUSSI LEHTINEN
Jussi Lehtinen is a pioneer of concierge services and an expert in service culture. He has worked in demanding environments ranging from luxury hotels to international events, including as a concierge for Formula 1 teams. In these settings, even the smallest details have been decisive for the success of the customer experience.
Today, Jussi shares his expertise with companies and audiences as a keynote speaker and developer of service excellence.
SERVICES
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International high-level concierge expertise. Whether it’s hosting corporate guests, arranging travel, or meeting unique requests, the service is delivered with uncompromising quality.
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Reliable and discreet security management. Jussi brings years of experience from events and demanding client situations, ensuring safety without compromising the experience.
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Celebrations, events, and visits where every detail has been thought through. Jussi ensures that each moment runs smoothly and leaves guests with an unforgettable impression.
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An inspiring and practical talk about service, customer experience, and the importance of details. Jussi turns his own experiences into stories that encourage audiences to see service in a new light.
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Tailored training sessions for staff and management. These sessions focus on how to build a service culture and how each individual can influence the customer experience in their own role.
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A tailored guide for companies that brings together service principles and operating models. It helps to create a consistent customer experience and to engage personnel effectively.
The Secrets of Service
Jussi’s latest book reveals why service is a company’s most important competitive advantage and how the smallest details can define the whole experience. The book combines stories from behind the scenes of concierge work with practical lessons that any company can apply to its own operations.
info@jussilehtinen.fi
(+358) 40 823 5950